St. Louis Wings & Ribs
9 years ago
Went for the first time on Tuesday after they opened! Had an awesome server and service! All was top notch! Meal was great and the dill dip even better!But went went tonight 16/2/15Had the worst service I have ever gotten at a restaurant! Waited 9 minutes for our server to even come to our table for a drink order! Fine we placed our order for food, waited my daughters meal came first with no other meals in sight! My daughter didn't have a fork to eat her meal waited 7 minutes for the server to come back and guess what she never did. I got up and went and got my own cutlery so she could eat! I waited 12 minutes for a drink refill and we finally got our meal for the rest of the table 18 min after that. Not once were we asked how our meal was and after our food was dropped off she never came back. I finally had to stop her to ask her for our bill so we could leave, this is the first time in my life I have never tipped at a restaurant!!!
The Business Owner Replied:
Hi Jason, On behalf of the management and staff at St.Louis Bar & Grill we sincerely apologize for the experience you had at the restaurant last night. We would love to make this up to you and invite you back to the restaurant so that we can ensure you receive the great service you received your first time here. We are dedicated to excellent customer service and ensuring that all members of the community enjoy their time here. Please contact me at your earliest convenience. I would love to have you back so that I can ensure you have a great experience at St.Louis! Amber Morrison Community Relations Coordinator St.Louis Bar & Grill Amber.Morrison@stlouiswings.com 705-305-7199
Written on 02/17/2015
Hi Jason, On behalf of the management and staff at St.Louis Bar & Grill we sincerely apologize for the experience you had at the restaurant last night. We would love to make this up to you and invite you back to the restaurant so that we can ensure you receive the great service you received your first time here. We are dedicated to excellent customer service and ensuring that all members of the community enjoy their time here. Please contact me at your earliest convenience. I would love to have you back so that I can ensure you have a great experience at St.Louis! Amber Morrison Community Relations Coordinator St.Louis Bar & Grill Amber.Morrison@stlouiswings.com 705-305-7199
Written on 02/17/2015
